Effective Date: April 2026
At BeliTicket (“we”, “us”, “our”), accessible from https://beliticket.com, the privacy of our visitors and customers is one of our main priorities. This Privacy Policy document outlines the types of information that is collected and recorded by BeliTicket and how we use it.
By using our website to place ticket deposits or browse our services, you hereby consent to our Privacy Policy and agree to its terms.
1. Information We Collect
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you automatically, including:
Device Information: We automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Personal & Contact Information: Your name, email address, and phone number (primarily used for WhatsApp communication regarding your ticket status).
Billing Information: Billing address and transaction details. (Note: We do not view or store your bank or login details. All transactions are securely processed via direct FPX integration through our certified payment gateway, Billplz).
2. How We Use Your Information
We use the information we collect in various ways, including to:
- Deliver targeted advertisements and marketing campaigns via Meta (Facebook/Instagram) and Google.
- Provide, operate, and maintain our website and ticket proxy services.
- Communicate with you via WhatsApp or Email regarding order confirmations, ticket drops, payment deadlines, and handovers.
- Process your transactions efficiently and prevent fraudulent orders via our Scam Checker and security bots.
- Understand and analyze how you use our website to improve our user experience.
3. Cookies and Tracking Technologies
Like any other modern e-commerce website, BeliTicket uses “cookies”. These cookies are used to store information including visitors’ preferences and the pages on the website that the visitor accessed.
Google Analytics & Meta Pixel: We utilize Google Analytics and the Meta (Facebook) Pixel to understand consumer behavior and measure the success of our advertising campaigns. These third-party services use cookies and web beacons to collect anonymized data about your browsing behavior.
- To opt-out of Google Analytics, you can install the Google Analytics Opt-out Browser Add-on.
- To opt-out of targeted Meta advertising, you can adjust your Facebook Ad Preferences in your Meta account settings.
4. Third-Party Data Sharing
We do not sell, trade, or rent your personal identification information to others. We share your Personal Information with third parties only in the following necessary circumstances:
- Payment Processors: Such as Billplz to securely process your FPX transfers.
- Analytics Providers: Such as Google and Meta (as described above).
- Legal Compliance: We may also share your Personal Information to comply with applicable laws and regulations, or to otherwise protect our rights.
5. Data Retention
When you place an order for a ticket through the Site, we will maintain your Order Information for our accounting and administrative records unless and until you ask us to delete this information.
6. Your Rights
If you are a registered user or have purchased from us, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us via our official WhatsApp support line.
7. Changes to this Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.